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FREQUENTLY ASKED
QUESTIONS

Need help? Please see the following FAQs

Regarding Ticket Refunds

How will I receive my refund?


Existing ticket purchasers who are unable to attend the 2022 event, can request for a full refund through Ticketmaster (formerly APACTix). Please email enquiry@ticketmaster.sg providing the name and email address used to purchase the tickets. Alternatively, please contact Ticketmaster at +65 3158 8588




What is included in the refund?


The amount for which the ticket was purchased including ticket booking fees will be refunded. Postage or delivery fees will not be refunded.

All refunds are issued in Singapore Dollars (SGD).




Will my current tickets be valid for entry to 2022’s event?


Current tickets held will remain valid for the 2022 edition. All tickets which have been purchased through Sports Hub Tix or Ticketmaster (formerly APACTix) will remain valid for the 2022 event. Please retain your existing tickets for entry to the 2022 event.




What should I do if I only wish to bring forward some and not all of my tickets to 2022?


Please contact Ticketmaster via email at enquiry@ticketmaster.sg providing the name and email address used to purchase the tickets.




I want compensation for my air tickets and accommodation.


Please refer to the cancellation policies of travel, accommodation and other goods or service providers you have made arrangements with. The Singapore Sevens and our authorised sales agent Ticketmaster (formerly APACTix) are not liable for any other losses incurred by you as a result of the rescheduling of the event, including any travel and accommodation expenses.




How soon will I receive my refund?


Refunds are through the original mode of payment and will be automatically credited to the same credit card used for the transaction.

Credit card refunds will be processed within 30 business days after you have contacted Ticketmaster (formerly APACTix) for refunds. Please check your credit card statements for the refund.




Why do the refunds have to be made through the original mode of payment and to the original purchaser?


We can only verify transactions that were made via the original mode of payment. This is also the best way to ensure that the refund is made to the person who originally purchased the tickets.




Who do we contact if we did not receive our credit card refund?


Credit card refunds will be processed within 30 business days after you have contacted Ticketmaster (formerly APACTix) for refunds. Please check your credit card statements for the refund.

Please contact Ticketmaster at +65 3158 8588 or email: enquiry@ticketmaster.sg for all refund enquiries.




My friend bought the tickets for me. Can I still obtain a refund?


Refunds are given solely to the original buyer. Please contact Ticketmaster (formerly APACTix) at +65 3158 8588 or email: enquiry@ticketmaster.sg for all refund enquiries.




Why is the amount refunded less than what I paid?


All refunds are issued in Singapore Dollars (SGD).

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Therefore, the amount credited may differ from the original transaction amount. Your bank may also impose currency conversion fees.





About the Event

How will I receive my refund?


Existing ticket purchasers who are unable to attend the 2022 event, can request for a full refund through Ticketmaster (formerly APACTix). Please email enquiry@ticketmaster.sg providing the name and email address used to purchase the tickets. Alternatively, please contact Ticketmaster at +65 3158 8588




What is included in the refund?


The amount for which the ticket was purchased including ticket booking fees will be refunded. Postage or delivery fees will not be refunded.

All refunds are issued in Singapore Dollars (SGD).




Will my current tickets be valid for entry to 2022’s event?


Current tickets held will remain valid for the 2022 edition. All tickets which have been purchased through Sports Hub Tix or Ticketmaster (formerly APACTix) will remain valid for the 2022 event. Please retain your existing tickets for entry to the 2022 event.




What should I do if I only wish to bring forward some and not all of my tickets to 2022?


Please contact Ticketmaster via email at enquiry@ticketmaster.sg providing the name and email address used to purchase the tickets.




I want compensation for my air tickets and accommodation.


Please refer to the cancellation policies of travel, accommodation and other goods or service providers you have made arrangements with. The Singapore Sevens and our authorised sales agent Ticketmaster (formerly APACTix) are not liable for any other losses incurred by you as a result of the rescheduling of the event, including any travel and accommodation expenses.




How soon will I receive my refund?


Refunds are through the original mode of payment and will be automatically credited to the same credit card used for the transaction.

Credit card refunds will be processed within 30 business days after you have contacted Ticketmaster (formerly APACTix) for refunds. Please check your credit card statements for the refund.




Why do the refunds have to be made through the original mode of payment and to the original purchaser?


We can only verify transactions that were made via the original mode of payment. This is also the best way to ensure that the refund is made to the person who originally purchased the tickets.




Who do we contact if we did not receive our credit card refund?


Credit card refunds will be processed within 30 business days after you have contacted Ticketmaster (formerly APACTix) for refunds. Please check your credit card statements for the refund.

Please contact Ticketmaster at +65 3158 8588 or email: enquiry@ticketmaster.sg for all refund enquiries.




My friend bought the tickets for me. Can I still obtain a refund?


Refunds are given solely to the original buyer. Please contact Ticketmaster (formerly APACTix) at +65 3158 8588 or email: enquiry@ticketmaster.sg for all refund enquiries.




Why is the amount refunded less than what I paid?


All refunds are issued in Singapore Dollars (SGD).

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Therefore, the amount credited may differ from the original transaction amount. Your bank may also impose currency conversion fees.





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