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FREQUENTLY ASKED
QUESTIONS

Need help? Please see the following FAQs

Regarding Ticket Refunds

How will I receive my refund?


For existing patrons who are unable to attend the 2021 event, you can request for a full refund through APACTix. Please contact APACTix at +65 3158 8588 or email: enquiry@apactix.com for all refund enquiries.




What is included in the refund?


The amount for which the ticket was purchased including ticket booking fees will be refunded. Postage or delivery fees will not be refunded.

All refunds are issued in Singapore Dollars (SGD).




Will my current tickets be valid for entry to 2021’s event?


Current tickets held will remain valid for the 2021 event. Do hold onto your tickets as all tickets purchased via Sports Hub Tix or APACTix will be honoured for the event in 2021. If you’re unable to attend the 2021 event, you will be eligible for a full refund.




What should I do if I only wish to bring forward some and not all of my tickets to 2021?


Please contact APACTix at +65 3158 8588 or email: enquiry@apactix.com for all refund enquiries.




I want compensation for my air tickets and accommodation.


Please refer to the cancellation policies of travel, accommodation and other goods or service providers you have made arrangements with. The Singapore Sevens and our authorised sales agent APACTix are unable to provide any other compensation. We apologise for any inconvenience caused.




How soon will I receive my refund?


Refunds are through the original mode of payment and will be automatically credited to the same credit card used for the transaction.

Credit card refunds will be processed within 30 business days after you have contacted APACTix for refunds. Please check your credit card statements for the refund.




Why do the refunds have to be made through the original mode of payment and to the original purchaser?


We can only verify transactions that were made via the original mode of payment. This is also the best way to ensure that the refund is made to the person who originally purchased the tickets.




Who do we contact if we did not receive our credit card refund?


Credit card refunds will be processed within 30 business days after you have contacted APACTix for refunds. Please check your credit card statements for the refund.

Please contact APACTix at +65 3158 8588 or email: enquiry@apactix.com for all refund enquiries.




My friend bought the tickets for me. Can I still obtain a refund?


Refunds are given solely to the original buyer. APACTix will contact all original buyers either by email or phone. Please contact APACTix at +65 3158 8588 or email: enquiry@apactix.com for all refund enquiries.




Why is the amount refunded less than what I paid?


All refunds are issued in Singapore Dollars (SGD).

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Therefore, the amount credited may differ from the original transaction amount. Your bank may also impose currency conversion fees.




When are 2021 tickets going on sale?


Please check out www.singapore7s.com.sg for ticket purchase information for the 2021 edition in the last quarter of 2020.





About the Event

What are the dates for the 2021 event?


The HSBC Singapore Rugby Sevens 2021 is scheduled for April 10 and 11.




If a vaccine is not found when will you decide if the 2021 event will be cancelled?


The HSBC Singapore Rugby Sevens along with World Rugby, local government and public health authorities will continue to monitor the COVID-19 situation both locally and globally. Any updates will be announced accordingly on our website and social platforms.




Who decided to cancel the HSBC Singapore Rugby Sevens?


The decision to cancel the Singapore Sevens was made by World Rugby and was supported by the HSBC Singapore Rugby Sevens, Sport Singapore and Singapore Rugby Union. This decision was made in the best interests of the fans, players and families, whose safety is our top priority. We seek your understanding, and we do hope that you can join us for the HSBC Singapore Rugby Sevens in 2021.





Contact Us

Please reach out to us using the below form if you have further questions.

©2020 HSBC Singapore Rugby Sevens

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