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FREQUENTLY ASKED
QUESTIONS

Need help? Please see the following FAQs

Ticketing

Ticketing Terms and Conditions


No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed.




I have a question about my ticket purchase…


Please send your ticketing inquiries to enquiry@apactix.com and we will respond to you within 24 hours. You may also call our ticketing hotline at +65 3158 8588.




At what age is a guest required to have a ticket?


Youth aged four and above will be required to have a ticket, with this being determined by age on 10 October 2020.




Can I select seats in the Premium – Reserved seating area?


Yes, selection of seats is possible but subject to availability. Please call our ticketing hotline at +65 3158 8588 for enquiries or booking.




Can I purchase tickets at the gate?


Tickets are available at the Singapore Sports Hub Box Office, all SingPost outlets and at the below participating merchants.

THE STAR PERFORMING ARTS CENTRE BOX OFFICE 1 Vista Exchange Green, Level 3, Singapore 138617 Operation Hours: Mondays to Sundays (12pm - 8pm)

SCOTTS SQUARE
6 Scotts Road, Level 1 Atrium, Concierge Desk, Singapore 228209
Operation Hours: Mondays to Saturdays (10am - 8pm) and Sundays and Public Holidays (12pm - 8pm)




What time will ticket services open on tournament day?


Ticket services will be open at 6.30am on Saturday and 8.30am on Sunday. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce.

Tickets are available at the Singapore Sports Hub Box Office.




Is there special group pricing?


There is no special group purchase at the moment.




Online sales are limited to 28 tickets per transaction. How do I purchase more tickets?


Please send your queries to info@singapore7s.com.sg for assistance.




What are the different ticket types?


  • “Adult” is age 18 and above as determined by their age on 10 October 2020.
  • “Youth” is age 4-18 years (inclusive) as determined by their age on 10 October 2020.
  • “Family package” is made up of at least two adults and two youths.




How can I book wheelchair seating?


There are dedicated areas for accessible seating and these can be purchased by calling our ticketing hotline at +65 3158 8588. In order to ensure that all patrons requiring these tickets have an opportunity to buy them, we can accommodate one wheelchair space and one companion seat. We will attempt to locate additional family and friends in the nearest available seating. Normal ticket limits set by the Promoter for the event apply.




I did not receive an email confirmation after ticket purchase.


Please check your spam folder. Otherwise, please send your ticketing inquiries to enquiry@apactix.com and we will respond to you within 24 hours.





Tournament Format

Ticketing Terms and Conditions


No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed.




I have a question about my ticket purchase…


Please send your ticketing inquiries to enquiry@apactix.com and we will respond to you within 24 hours. You may also call our ticketing hotline at +65 3158 8588.




At what age is a guest required to have a ticket?


Youth aged four and above will be required to have a ticket, with this being determined by age on 10 October 2020.




Can I select seats in the Premium – Reserved seating area?


Yes, selection of seats is possible but subject to availability. Please call our ticketing hotline at +65 3158 8588 for enquiries or booking.




Can I purchase tickets at the gate?


Tickets are available at the Singapore Sports Hub Box Office, all SingPost outlets and at the below participating merchants.

THE STAR PERFORMING ARTS CENTRE BOX OFFICE 1 Vista Exchange Green, Level 3, Singapore 138617 Operation Hours: Mondays to Sundays (12pm - 8pm)

SCOTTS SQUARE
6 Scotts Road, Level 1 Atrium, Concierge Desk, Singapore 228209
Operation Hours: Mondays to Saturdays (10am - 8pm) and Sundays and Public Holidays (12pm - 8pm)




What time will ticket services open on tournament day?


Ticket services will be open at 6.30am on Saturday and 8.30am on Sunday. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce.

Tickets are available at the Singapore Sports Hub Box Office.




Is there special group pricing?


There is no special group purchase at the moment.




Online sales are limited to 28 tickets per transaction. How do I purchase more tickets?


Please send your queries to info@singapore7s.com.sg for assistance.




What are the different ticket types?


  • “Adult” is age 18 and above as determined by their age on 10 October 2020.
  • “Youth” is age 4-18 years (inclusive) as determined by their age on 10 October 2020.
  • “Family package” is made up of at least two adults and two youths.




How can I book wheelchair seating?


There are dedicated areas for accessible seating and these can be purchased by calling our ticketing hotline at +65 3158 8588. In order to ensure that all patrons requiring these tickets have an opportunity to buy them, we can accommodate one wheelchair space and one companion seat. We will attempt to locate additional family and friends in the nearest available seating. Normal ticket limits set by the Promoter for the event apply.




I did not receive an email confirmation after ticket purchase.


Please check your spam folder. Otherwise, please send your ticketing inquiries to enquiry@apactix.com and we will respond to you within 24 hours.





Stadium

How can I sign up to be a volunteer?


Please write in to info@singapore7s.com.sg





Other

How can I sign up to be a volunteer?


Please write in to info@singapore7s.com.sg





Contact Us

Please reach out to us using the below form if you have further questions.

©2020 HSBC Singapore Rugby Sevens

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