Frequently Asked Questions

Need help? Please see the following FAQs

Ticketing

Ticketing Terms and Conditions


No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed.




I have a question about my ticket purchase…


Please send your ticketing inquiries to enquiry@sportshubtix.com. We’ll get back to you within 24 hours. Ticketing hotline : +65 3158 7888




At what age is a guest required to have a ticket?


Youth aged four and above will be required to have a ticket, with this being determined by age on 11 April 2020.




Can I select seats in the Premium – Reserved seating area?


Yes, selection of seats (subject to availability) is only available through our ticket agents.

Please call +65 3158 7888 or visit our Sports Hub Tix box office located at Singapore Indoor Stadium.




Can I purchase tickets at the gate?


Tickets are available at the Box Office:
Singapore Indoor Stadium
2 Stadium Walk
Singapore 397691

Operation Hours:
Monday to Saturday (10am - 8pm)
Sunday and Public Holiday (12pm - 8pm) Also available at all SingPost outlets. And the below participating merchants.

THE STAR PERFORMING ARTS CENTRE BOX OFFICE
1 Vista Exchange Green
Singapore 138617
Level 3

Operation Hours:
Monday to Sunday (12pm - 8pm)

SCOTTS SQUARE
6 Scotts Road
Singapore 228209 Level 1 Atrium, Concierge Desk

Operation Hours:
Monday to Saturday (10am - 8pm)
Sunday and Public Holiday (12pm - 8pm)




What time will ticket services open on tournament day?


Ticket services will be open at 6.30 am on Saturday and 8.30 am on Sunday. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce. Tickets are available at the Box Office:
Singapore Indoor Stadium
2 Stadium Walk
Singapore 397691




Is there special group pricing?


There is no special group purchase at the moment.




Online sales are limited to 28 tickets per transaction. How do I purchase more tickets?


Please send your queries to info@singapore7s.sg for assistance.




What are the different ticket types?


  • “Adult” is age 18 and above as determined by their age on 11 April 2020.
  • “Youth” is age 4-18 years (inclusive) as determined by their age on 11 April 2020.
  • “Family package” is made up of at least two adults and two youths.




How can I book wheelchair seating?


There are dedicated areas for accessible seating and these can be purchased by contacting us at +65 3158 7888 or visiting our Singapore Indoor Stadium Box Office. In order to ensure that all patrons requiring these tickets have an opportunity to buy them, we can accommodate 1 wheelchair space and 1 companion seat. We will attempt to locate additional family and friends in the nearest available seating. Normal ticket limits set by the Promoter for the event apply.




I did not receive an email confirmation after ticket purchase.


Please check your spam folder. Otherwise, please send your ticketing inquiries to enquiry@sportshubtix.com. We’ll get back to you within 24 hours.





Tournament Format

What will the Singapore Sevens schedule look like?


For 2020, gates open at 830am on Day 1 and 10:30 am on Day 2, with first kick-offs an hour after gates open. The final match of Day 1 is scheduled to end at 7:55 pm while the tournament is scheduled to end at 7:28 pm on Day 2.




Is there re-entry to the event?


Yes, there is unlimited re-entry to the HSBC Singapore Rugby Sevens. A wristband will be handed out upon first entry past the turnstiles on each day.




How is the Singapore Sevens tournament structured?


Day 1 will see 24 group games. Day 2 will see 17 games that decide the final placings.





Stadium

What can and can’t I bring into the Stadium?


Please refer to https://mediabank.sportshub.com.sg/documents/Terms-and-Conditions-of-Ticket-Sales-and-Entry.pdf




Where are the designated smoking areas?


The HSBC Singapore Rugby Sevens is held at a non-smoking venue.





Other

How can I sign up to be a volunteer?


Please write in to info@singapore7s.sg





Contact Us

Please reach out to us using the below form if you have further questions.

©2020 HSBC Singapore Rugby Sevens

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